CLIENT STRATEGY DIRECTOR

What we're looking for

We’re looking for a dynamic and experienced PR leader (7-10+ years in agency) to play a pivotal role in driving client success, mentoring our brilliant team, and shaping the future of our PR offering. This is a senior position that combines strategic oversight, client relationship building, and hands-on involvement in delivering innovative PR solutions.

Interested? Send us an email and introduce yourself.

Being a Client Strategy Director

You’re a natural leader and advisor, equally comfortable mentoring teams as you are influencing C-suite stakeholders. You thrive on building strong client relationships and spotting opportunities to add value. With a balance of creativity and commercial skills, you know how to inspire great work while keeping performance sharp.

Interested? Send us an email and introduce yourself.

Your aims in the role

CLIENT LEADERSHIP & GROWTH

  • Act as a senior point of contact for Account Directors and their clients, ensuring smooth performance across portfolios.
  • Build and nurture strong client relationships, addressing challenges proactively and championing client satisfaction and consistency across the agency.
  • Bring experience in planning budgets, forecasting, and identifying growth opportunities within agency or client environments.
  • Identify opportunities to grow accounts through upselling, cross-selling, and spotting new and fresh ways to deliver value maximising both client impact and agency revenue.
  • Lead commercial conversations with clients that focus on growth – spotting opportunities, demonstrating value, and shaping partnerships that expand year on year.
  • Engage confidently with C-suite stakeholders, offering strategic insight and industry-relevant perspectives, showcasing yours (and the agency’s) expertise.
TEAM LEADERSHIP & MENTORING
  • Line manage and mentor Account Directors, guiding them to be effective team leaders and client partners.
  • Foster a creative yet high-performance team culture, setting clear expectations while inspiring high excellence.
  • Support career development across the PR team, providing coaching and creating opportunities for growth.
STRATEGIC & CREATIVE EXCELLENCE
  • Collaborate closely with PR, Search/Strategy, and Creative teams to ensure we deliver impactful and innovative work for our clients.
  • Drive accountability and ownership at every stage of the client journey, from onboarding through to long-term partnerships.
  • Work closely with the Board to evolve and innovate our PR offering, ensuring we stay ahead of industry trends.
  • Work with clients to truly understand their industries, competitors, and audiences, shaping strategies that deliver genuine impact and always answer the ‘so what?’
  • Ensure PR activity aligns with wider digital and SEO strategies, supporting organic visibility growth and delivering measurable impact against clients’ business objectives.
NEW BUSINESS AND AGENCY GROWTH
  • Take an active role in new business development – leading brainstorms, shaping creative ideas, and creating engaging pitch decks.
  • Seek out and bring in new opportunities to help grow the agency’s client base where possible.

DIRECT REPORTS

  • 2 Account Directors

You clicked straight to here, didn't you?

  • A salary of £65k+
  • A generous holiday entitlement
  • A chance to help grow an exciting start-up and be involved from the early days
  • All the training you will need in an ever-changing industry
  • A company that puts people at the heart 
  • All the equipment and resources you need to do good work

WHAT’S IT LIKE TO WORK AT BOTTLED IMAGINATION?

How do you feel about flexible working?

Everyone works best in different ways – and we want to bring the best out of our team whenever we can. So, while we love working collaboratively and have arranged working days from our Manchester base (Wednesdays and Thursdays), we offer flexibility when it comes to remote working. Just let us know what you need, and we’ll make it happen.

What are your company benefits?

We’re still new, so we’re always discovering new benefits that are important to our team. Our employees are at the heart of everything we do, so wellbeing is massive to us, driving our decisions when it comes to benefits. As it stands, we offer a generous pension scheme, a learn anything budget and half days on Fridays – but we are always open to hearing about what’s important to you.

Can I get training and personal development plans?

Short answer: yes. We tailor training around you, helping you learn about what you want to learn about, and developing into the positions you want to develop into. If it’s important to you, we’ll give you the training.

Will I get the equipment I need?

Yes, we’ll give you everything you need to get the job done. All you need to bring is your imagination. And maybe some baked goods every once in a while. That’d be nice.

What’s your culture like?

We’re working hard to create a culture where everyone thrives. This means no hierarchy, an employee-first mindset and at least three knock-knock jokes cracked a day. Don’t like jokes? Want more after-work pub trips? Fancy a weekly book/games/beer/music club? Let us know – we want our employees to help us build the culture they’re after.